Exchange Policy
Exchange Policy
At Amroop, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a simple and transparent exchange process. Please read the details below carefully before submitting a request.
- Exchange Request Timeframe:
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You must raise an exchange request within 48 hours of receiving your product.
Requests made after 48 hours will not be accepted.
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How to Request an Exchange:
- WhatsApp: Send a message to customer care no. 98918 89180.
- Email: Write to care@amroop.com.
- Order ID
- Product Name you want to exchange
- Reason for the exchange
- The product you want in exchange
- You can submit your exchange request by either:
- Please include the following details in your exchange request:
- Confirmation of Exchange Request:
- Once your exchange request is reviewed and accepted, you will receive a confirmation from our team via WhatsApp or Email (depending on the mode you used to submit your request).
- Packaging and Return:
- Before handing over the product to the pick-up person, please ensure you take clear photos of the product both inside and out. Send these photos to us via WhatsApp at 98918 89180. or via email at care@amroop.com.
- Failure to send these photos may delay the processing of your exchange as our team uses these images for inspection purposes.
- Return Inspection:
- Please note that if any product other than the one originally purchased is returned, or if the product is found to be damaged or used due to misuse or mishandling, there may be a delay in processing your exchange or it may be rejected.
- Exchange Shipping & Delivery Timeframe:
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Pickup arrangement: Within 2–3 business days after confirmation
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New product dispatch: Within 2–4 business days after receiving the original item
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Estimated delivery: 3–7 business days depending on your location
If you have any further questions or concerns about our exchange policy, feel free to contact us care@amroop.com. We’re here to assist you!