Warranty Policy
AMROOP 18K gold plated jewellery are designed to be worn, enjoyed & lived. We provide a 1 year warranty on all our 18K gold plated jewellery pieces for plating issues (discoloration/tarnish) ensuring you can enjoy the jewellery the way you want to!
Claim Process:
- Capture a photo of the product.
- Email care@amroop.comwith your order number, photo evidence, and the reason for claim.
- Upon receiving the claim request, our team will review the request and refund will be issue in form of store credit based on the credit terms give below.
Credit Terms:
- 0 to 1 months: 65% of invoice value
- 1 to 6 months: 50% of invoice value
- 6 to 12 months: 35% of invoice value
Exclusions from Warranty:
- Damage or breakage due to wear and tear.
- Third-party resizing or alterations.
- Damage due to mishandling.
- Loss of crystals or stones on the jewellery